Information

With great pleasure we welcome you to the Swell Boutique Hotel.

With this small note, we would like to inform you about the features of our hotel, hoping that

your stay will be comfortable as well as enjoyable.

We wish you a pleasant stay in the Swell Boutique Hotel.

The Hotel’s Management.

AIR CONDITIONING: All rooms are fully – air conditioned. Please keep the windows and the

balcony doors closed.

BABY SITTING: Baby-sitting service is available at an extra charge. Kindly make your request,

24hrs in advance, at the reception (the cost is 9€ per hour).

BAR – CAFETERIA: It is open from 11:00 to 23:00.

BEACH: The sandy public beach of Rethymnon is located just in front of the hotel. The cost of

one umbrella and two sun chairs is 7 euros.

Before entering the sea, please take note of the flag color:

Red: swimming is forbidden

Yellow: swimming with caution

Green: enjoy your swimming

BEACH TOWELS: Beach – Pool towels are available at the Reception and are replaced by

clean ones every two days. Please do not use the white bath towels for the pool or the beach.

BREAKFAST HOURS: Buffet breakfast is served at the hotel’s restaurant from 08:00 to 11:15.

CHECK IN: Check-in time is at 14:00.

CHECK OUT: 12:00 is the check-out time. Late check out is possible only by prior arrangement

with the Reception, depending on the hotel’s occupancy, at an extra charge.

CHURCH: For service hours please contact the Reception.

CLEANING AND IRONING SERVICE: Please contact the Reception.

DAY USE: If you depart late in the afternoon or during the night and you wish to keep your room

longer than the check-out time, please ask the Reception for availability.

DRESS CODE: Casual but smart dress is required in all of the hotel’s public areas (Reception –

Restaurant).

ELECTRICITY: 220 volt

EMERGENCY – FIRE: Please call the Reception directly without wasting any time. Use the exit

staircase. Close any door you pass through. Do not use the elevator. There are fire

extinguishers all over the building as well on every floor.

E-MAIL SERVICE: [email protected]

EXCURSIONS: Please contact the Reception for information and reservations. Heraklion

museum, Knossos Palace, Samaria Gorge and Santorini Island are some of the most

interesting places to visit.

FIRE: We have taken precautions for your safety and all our staff is trained to assist you in an

emergency. Should you notice a fire inform the Reception immediately by dialing 9. Please read

carefully the Fire Safety Instructions.

FIRST AID: In case of an accident please contact the Reception, dialing 9.

FLOWERS: For special occasions please contact the Reception.

FREE WIFI INTERNET ACCESS: It is offered in all rooms and public areas of the hotel. Kindly

ask the Reception for the password.

GYM: It is located on the basement and the use by adults only is free of charge. Opening

hours: 07:30 – 20:30.

HAIR DRYERS: All rooms are equipped with a hair dryer.

INTERNET CORNER: It is located next to the Reception desk.

INFORMATION: Information about sightseeing, important places, Monuments and Museums

can be found in a special classer at the Reception. Our staff is happy to inform you about

opening hours, tickets and bus timetables.

KEY CARDS: The room key card is designed to operate all lights and the air conditioning.

Please do not leave the key card in the special plug when you leave the room.

LUGGAGE TRANSPORTATION SERVICE: Luggage transportation to the rooms is provideted

free of charge, for arrival and departure.

LUGGAGE ROOM: After check-out you can leave your luggage at the Luggage Room.

LAUNDRY AND DRY CLEANING: Please contact the Reception.

LUNCH: A la carte lunch is served at the restaurant from 12:00 to 15:30.

MESSAGES: We will call you immediately to your room.

MINI FRIDGE: All rooms are equipped with a mini fridge.

NON SMOKING ROOMS: All rooms and lounges are no smoking areas (except balconies).

OUR POST ADRRESS: «SWELL BOUTIQUE HOTEL,

69 Sofokli Venizelou str & 2 Kapt. Lemonia str,

74100, RETHYMNO CRETE, GR».

PETS: Pets are not allowed in the hotel.

RECEPTION DESK: It is available 24 hours daily and can be contacted from your room

telephone by dialing number 9.

RENT A CAR: Ask the reception to book the car category you wish.

RESTAURANT “Nereas”: Our a la carte restaurant is open from 12:00 to 23:00. It has a nice

view of the Aegean Sea and the old town of Rethymno. Many organic products from our farms

are used daily. (Vegetables, fruits, meat, honey etc.). We grant a 10% discount to our hotel

guests.

ROOM SERVICE:

1. Breakfast: Contact the Reception the night before until 21:00 o’ clock and mark what

you wish from the special Room Service Breakfast Catalogue. Charge: 4,00 € per person.

2. Lunch: Contact the Reception from 12:00 – 15:30 (please see our Room Service

Menu) no extra charge.

3. Dinner: Contact the Reception from 18:30 – 22:30 (please see our Room Service

Menu) no extra charge.

There is 24Hours Room Service.

SAFE DEPOSIT BOX: All rooms are equipped with an electronic Safe Deposit box. For use:

• The door is open (if closed please contact the Reception)

• Please close the door and press 6 digits and the (#) button.

• You should hear a locking sound

• Press the same 6 digits without the (#) button to unlock.

SATELLITE TV: All rooms are equipped with color satellite television. More than 40 channels

are available (see the channel list).

SWIMMING POOL: It is located on the ground floor and can be used from 09:00 to 20:00.

Please read carefully the swimming pool regulations.

TAXI SERVICE: Please contact the Reception.

TEA and COFFEE TRAY: All rooms are equipped with a Tea and coffee tray, it is provided free

of charge.

TELEPHONE CALLS: Our automatic telephone dialing system permits you to call anywhere in

the world without the intervention of the telephone operator. Please first dial (0) for an outside

line, then the country code and the desired number (e.g. for Paris dial: 0-0031-1... and the

telephone number). SWELL BOUTIQUE HOTEL: 0030 28310 50110. There is a telephone set

in the bathroom for safety reasons. FAX SERVICE is available at the reception desk. Our fax

number is 0030 28310 50115.

WAKE UP CALLS: Should you require a wakeup call, please contact the reception.

WATER: Tab water is drinkable. As there is a water shortage on the Island, please help by not wasting it.